Privacy Policy

Aquatic Leisure Technologies (ACN 008 905 888), the owner of the website located at balancepoolandspa.com.au (“Website”) is committed to protecting your privacy and complying with the Privacy Act 1988. This privacy policy sets out the details of how we collect personal information and the privacy protections which we use in relation to that personal information (“Privacy Policy”).

If you have any questions in relation to the Privacy Policy, you can contact us on sales@balancepoolandspa.com.au
By using or accessing the Website, you acknowledge and agree that you have had sufficient chance to read and understand the Privacy Policy and you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
If you do not agree with our Privacy Policy, please do not use or access the Website.
This Privacy Policy is incorporated into and is subject to the terms of the Terms and Conditions which can be viewed here Terms & Conditions

2. Collection of Personal Information

We collect personal information from you when you use the Website.
In general, you can browse the Website without disclosing any personal information. However, to fully use our Website, you will need to register with Jadan Shop by using our online registration system, where you may be required to provide us with your name, billing information, shipping information and other personal information as indicated in the registration form.  You may need to provide further information when you make purchases on the Website.
If you choose not to provide the personal information requested when you complete Jadan Shop’s registration form, we may not be able to provide you with the services which you require.

3. Use of Personal Information

We use your personal information to facilitate services to you. We will use your personal information to:

• administer and manage and improve the services which we provide to you;
• contact you when necessary;
• market other services that we may offer; and
• comply with our legal obligations.

If you do not wish to receive unsolicited communications about balancepoolandspa.com.au services and offers or service, we provide an opt-out mechanism. You may opt-out of receiving emails from us by sending an email to sales@balancepoolandspa.com.au with the words “NO E-Mail” in the subject line.  
In addition you may opt out of receiving phone calls from us by sending an email to sales@balancepoolandspa.com.au with the words “No Calls” in the subject line.
We keep records of members who have opted out of our call list.
If you choose to have your user information and account removed from our database, you may send an email to sales@balancepoolandspa.com.au with the word “Delete” in the subject line.

4. Disclosure of Personal Information

Except as set out below we will not disclose any personal information which you provide to us to any third party without your consent.
We may disclose your personal information:

• to service providers who provide services to us such as billing, debt collection, installation, maintenance and repairs and marketing;
• to credit reporting agencies;
• to credit providers for credit related purposes such as credit-worthiness;
• to government and regulatory authorities and other organisations as required or authorised by law;
• to parties to whom we may sell the whole or part of its assets or business;
• to related companies; and
• to third parties where you have given consent to the disclosure.

5. Accuracy of Personal Information

We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. As the accuracy of your personal information depends upon the information which you provide to us, you should let us know if there are any errors in your personal information and promptly inform us of any changes to your personal information.
You can access and correct some of the personal information that we hold about you such as your contact details by logging in as a registered user using your username and password.
Subject to some exceptions provided by law, you have a right to access your personal information. If you wish to do so you should send an email to us. We reserve the right to charge you a handling fee for searching for and providing you access to your personal information.

• Children’s Privacy

Children are not eligible to use the Website and we ask that children (under the age of 18) do not submit personal information to the Website. If you are under 18, you cannot purchase any items on the Website.

• Security

To protect your privacy and security you should not disclose to others your user name and password that you use on the Website. Your user name and password are required in order to access, review and change your personal information.
We take reasonable steps to ensure that your personal information is securely stored. We use Secured Socket Layers and associated security measures to provide encryption protection for all banking transactions and data used on the Website.
Given the nature of the Internet, we cannot, however, guarantee the security of any information which you provide to us. Any information which you provide to us over the Internet is provided by you at your own risk.

• Cookies

We may make use of “Cookies” technology on the Website. Cookies are pieces of information that a website can transfer to an individuals computer hard drive for record keeping. We will only use cookies to improve the operation of the Website, not to store any information.
You can adjust your Internet browser to disable cookies or to warn you when Cookies are being used, however to maximise your experience on the website, we recommend that cookies are enabled.

• Advertisements

We may display advertisements on our website. Those advertisements may contain Cookies but we will take reasonable steps to ensure that those Cookies do not collect any personally identifiable information.

10. Updating our Privacy Policy

We may from time to time update our privacy policy. We will advise our customers of any changes to our privacy policy by email and by posting an updated privacy policy on the Website.
The amended terms are effective 30 days from posting on the Website and its member sites.